3350 N 4th St, Terre Haute, IN 47804
[email protected]
812-460-4004
Hours of Operation:
Tue - Fri: 11am - 6pm | Sat: 10am - 5pm | Closed: Sunday & Monday

FAQ

HOW DO I BOOK A SERVICE?

Spa reservations can be made Monday-Saturday by calling 812-460-4004. Same day appointments are sometimes available but calling in advance is recommended. A credit card or gift certificate may be required to reserve appointment time. You are not required to pay for the service with this card. Please see cancellation policy.

WHAT IF I’M LATE FOR MY APPOINTMENT?

If you will be late for your appointment please call us as soon as possible so that we can attempt to make accommodations for you. It is not guaranteed that we will be able to accommodate new service times for late clients. If we cannot push back your appointment due to a pre-booked appointment immediately after your service, we will have to cut your service time short and you will be charged the FULL AMOUNT of the original service.

CANCELLATIONS

We request 24 hours notice of cancellation, on behalf of our contractors and any clients who may have been turned away as a result of your booking. Cancellations made with less than 24 hours notice may be charged 25% of the service price that was reserved. No-Shows will be charged half the amount of the services reserved. You are welcome to call to reschedule an appointment, if necessary, but please do so no later than 4 hours from original appointment time.

MINORS

For your comfort and the comfort of other spa guests, we ask that small children not be in the spa unless receiving a service. For minors under the age of 16 we require the signature of a parent or guardian before rendering services. A waiver and the health intake will require the signature of a guardian or adult. For any child below the age of 16 years, we require a parent or guardian to be on the premises.

WHY DO I HAVE TO FILL OUT INTAKE FORMS?

Our contractors want to provide you with the most effective and safe treatments available, and therefore need basic information about your health history. The forms are kept private and are never shared beyond your service providers in accordance with HIPPA guidelines.

HOW MUCH SHOULD I TIP?

Gratuity is not necessary but is customary. Your nail tech, massage professional, or esthetician earns their income based solely on commission and will appreciate a gratuity if you choose to give one. The customary amount to tip is 15%-20% on any services provided by our non-medical professionals. Please feel free to tip as much or as little as you like. If for any reason you are displeased with your service please let us know via a phone call, email, or suggestion form so that we can remedy the situation. Not tipping does not translate to positive change.

DISCOUNTS & SPECIALS

In addition to our services menu, Nirvana Medspa offers monthly specials that change to accommodate need and client interest. These are limited time services and expire. If you have any questions about specials please see our Specials Page or call 812-460-4004.

PRICING

All pricing is subject to change without notice.

GIFT CERTIFICATES

Gift Certificates are available in any monetary amount and can be used for any service or product. Gift certificates are nonrefundable and not redeemable for cash this includes tips, under any circumstance. We are not responsible for lost or stolen certificates. All Gift certificates have a one year expiration date from the date of purchase and will be void after that time.

CLIENT FOCUS

Nirvana Medspa is a client centered practice. It is our goal to properly and professionally treat your experience and wellness as priority. If at anytime during your visit you need special accommodation, including adjustment to room temperature, position change for comfort, water for drinking, etc. Please do not hesitate to contact us. We also have suggestion/comment forms available and encourage you to share your feedback.

PROFESSIONALISM

We strive to bring the skill and technique of educated professionals to all Nirvana Medspa clients. Our professionals have guidelines dictated by law and medical precautions that set the perimeters of the services we are able to provide. We ask that our guests respect these perimeters. If these boundaries are crossed, particularly regarding sexual contact, your service will be immediately terminated and we will support our staff in whatever further legal measures they choose to take.

Massage FAQ’s:

Q: Do I have to get completely undressed?

A: You should undress to the level you are comfortable. For a full body massage, most clients leave undergarments on. However, if you will be more comfortable during the session if you take them off, that’s fine. You will be completely covered at all times. Bras and jewelry should be removed.

Q: What do I do during a massage session?

A: Make yourself comfortable. If your massage professional wants you to adjust your position, she/he will either move you or will ask you to move what is needed. Otherwise, change your position anytime to make yourself more comfortable. Many people close their eyes and relax completely during a session; others prefer to talk. It’s up to you. It is your massage and whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time.

Q: Will the massage hurt?

A: This depends on the type of massage and the depth of the strokes. A light, relaxing massage that doesn’t probe very deep into the muscles shouldn’t hurt. With that being said, there is a ‘feels good’ hurt and an ‘ouch, stop it’ hurt. A good massage, even a really deep tissue massage, should always stay in the ‘feels good’ hurt range.
Pain can be an indication that the muscle is possibly injured or inflamed and pressure should be adjusted. Also, pain can cause you to tighten up and negate the relaxing effects of the massage. The most effective and deepest massage always works with your body’s natural response, not against it.

Q: How often should I get a massage?

A: It varies from person to person. If you are just looking for some occasional relaxation, then a session every 3-6 weeks may be fine for you.  However, if you are looking to address a specific condition, then it is recommended to go more frequently at first and then slowly taper down to a maintenance schedule. Sometimes more frequent 30-minute sessions can be effective until your goals are met and a maintenance schedule is in place.

Frequency of sessions should be discussed with your massage professional after your treatment when he/she has a better hands-on understanding of your particular muscular issues.

Q: How will I feel after my massage?

A: Most people feel very relaxed. Some experience a significant decrease or freedom from long-term aches and pains. Many feel a little slowed down for a short period and then notice an increase of energy, heightened awareness and increased productivity which can last for days. After your session you should increase your water intake a bit. Just a glass or two more than normal is usually fine. This helps keep your body’s tissues hydrated and healthy.

Laser Hair Removal FAQ’s:

Q: What are the risks?

A: Laser hair removal is a lunch time procedure. There is no recovery time. Patients can return to work or play immediately. These lasers do not remove skin, so the risks are very low.

Q: Is it Painful?

A: Compared to waxing the treatment has very little discomfort. Everyone’s pain tolerance is different. If you do find it uncomfortable, we can use a numbing cream for the skin.

Q: How many treatments will I need?

A: At Nirvana Medspa, we recommend 6-8 sessions, depending on the area you wish to target and your hair type.

Q: Is there a consultation fee?

A: A fee of $30 is applied for our physician. If you schedule your follow up appointment before 1 week, we will remove this fee.

Q: How much will it cost?

A: The cost is different for every patient, depending on the area and the hair type. Call 812-460-4004 to speak to a spa professional for price quotes.

Q: Do you have any specials?

A: Buy 5 sessions, get the 6th FREE!

Microderm FAQ’s:

Q: What is Microdermabrasion?

A: Microdermabrasion is a non-surgical, non-chemical, non-invasive method of skin resurfacing that utilizes fine crystals to provide effective exfoliation and rejuvenation of the superficial layers of the skin. When a more aggressive treatment is necessary, vacuum pressure can be increased to evenly penetrate deeper layers of the skin. Increasing the blood supply provides nutrients necessary for skin regeneration, repair, and increased cellular turnover. In return, improving the skins’ elasticity and texture, as well as balancing the pigment.

Q: How does Microderm work?

A: The skin is washed to remove excess oil and dirt. Then, a medical professional targets a stream of fine aluminum oxide crystals over the area. The crystals abrade away old, dead skin cells, which the vacuum then picks up with gentle suction. This promotes the growth of collagen and new, rejuvenated skin. Moisturizers and sun block are then applied to the treated area.

Q: What is the downtime?

A: One of the advantages of Microdermabrasion is that it has no downtime. You can return to your normal routine and apply cosmetics directly after treatment.

Q: Do you have any specials?

A: Microderm can be added to any of our esthetic services to boost the quality of your results… and YES, you can add microderm to any facial.

1. Avoid the sun 1 to 2 weeks before and after treatment. Irritated skin may be more susceptible to injury.

2. Please let us know of any topical medications or skin care products that you use as we may ask you to stop these 3 to 5 days prior to treatment.

3. If you have a history of peri-oral or herpes simplex, please let us know, as we may recommend prophylactic antiviral therapy.

4. RECENTLY TANNED SKIN CANNOT BE TREATED! If treated within one week for active (natural sunlight or tanning booth) tanning, you may develop hypopigmentation (white spots) after treatment and this may not clear for two to three months or longer.

5. Wash off all makeup and lotions before procedure.